General Information and FAQ's.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Our turn around time is up to 10 working days. However, if you are needing your order before this please do not hesitate to contact us via email or Facebook and we will do our up best to help you. BUT PLEASE CONTACT US BEFORE PLACING AN ORDER
WHAT ARE THE DELIVERY TIMES
All items except for our bow boxes and birthday crowns will be posted via royal mail 1st class and should arrive within 1-3 working days after dispatch. Bow boxes and birthday crowns will be posted 2nd class to keep the cost lower for you. Please note we can not be held responsible for lost items that are not sent recorded however I always obtain proof of postage. Please let me know if you would like your products sent recorded post
We love making bespoke orders so if you are after something in particular then you can go to the bespoke section on the website and design your own bow. Please contact us via Facebook or email at email@example.com if you can not find what your looking for.
Bows are very delicate so please do not let children play with them as they can damage them. Store on a flat service to prevent them bending or being miss-shaped. Do not wash bows or wet them. Care has been taken to prevent fraying however if this does occur then use sharp scissors to trim frayed edges. Do not let children sleep in bows or headbands and supervise children at all times
We are happy to offer wholesale orders so please get in touch at firstname.lastname@example.org to discuss this further
Please see Returns Policy.
We do not offer free returns at this time, so customers are responsible for postage costs and if a new order is placed postage costs will still apply.
Please contact us at email@example.com for any further information.